Managed Services Provider and Linux experience is required for this Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift – Work From Home opening.
We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity.
Responsibilities:
– Provide technical support for customers via phone, ticket system or messenger.
– Provide support in a wide range of advanced Linux and AWS server management issues.
– Use critical thinking skills to identify and resolve technical problems.
– Maintain effective communication with internal and external channels.
– Provide short-term resolutions and develop preventative measures for the longer term.
– Monitor server alerts for any performance issues and address them appropriately.
– Help create internal documentation as well as customer facing knowledge base.
– Assist in onboarding, training and mentoring new team members.
– Keep up to date with relevant technologies.
Qualifications:
– 1+ years of experience in customer service/technical support via phone or ticketing system.
– Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS.
– Managed Services Provider (MSP) experience is required.
– Experience with troubleshooting in multi-user environments.
– Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).
– General understanding of networking (TCP/IP, DNS, Routing, E-Mail).
– Demonstration of independent thinking and decision-making abilities.
– Ability to multitask, adapt to changes quickly, and to prioritize work.
– Excellent communication, availability and interpersonal skills.
– Strong troubleshooting skills in a fast-paced environment.
– Open to 24/7 support environment.
– Availability to possibly working weekends.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Customer Support Specialist, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Illinois Recruiters, IT Jobs, Illinois Recruiting
We help companies that are looking to hire Customer Support Specialists for jobs Des Plaines, Illinois and in other cities too. Please contact our IT recruiters and IT staffing companies today!Phone 630-428-0600 ext 12 or email us at gina@ginastechjobs.com . Click here to submit your resume for this job and others.
|
...Administrative Assistant - Healthcare We are seeking to build a team of entry level Practice Coordinators for full-time, contract-to-hire positions with a leading medical provider. This is a great opportunity to launch a career in healthcare administration and high...
...mission of sustainable sourcing with ingredients that make our food healthy, delicious, and affordable. We aim to CARE about the quality... ...position oversees all aspects of quality control, food safety, regulatory compliance, and product testing to ensure products meet...
..., ideas, and career growth? As our next Web Developer , youll be at the forefront of... ...specifications that will be used for development Participating in meetings with other members... ...of eligible employees. A Co-Op and intern program in partnership with several universities...
...Job Description Low Voltage Technician Job Description ISX Corporation, located in Minneapolis, MN, is seeking a dedicated and experienced Low Voltage Technician to join our dynamic team. As a Low Voltage Technician at ISX Corporation, you will play a crucial role...
...HVAC Engineer Job ID 214271 Posted 08-Apr-2025 Service line GWS Segment Role type Full-time Areas of Interest Building Management, Facilities Management Location(s) San Antonio - Texas - United States of America CBRE Global Workplace...