Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position supports The UPS Stores (TUPSS) and Franchisees to ensure center performance, center profitability, and center compliance. This position assists The UPS Store Franchisees with franchise renewals, center transfer of ownership, center relocations, new build-outs, store placements, and transitions of business. This position provides coaching, counseling, and communication with both Company owned areas and Area Franchisees to optimize revenue and profitability through training and supporting functions.

Responsibilities and Duties

• Utilizes “best practices” approach in executing operational improvements, training, merchandising, marketing, prospecting and overall franchise management to improve revenue
• Assists in planning and conducting networking meetings and activities to improve store profitability through training and networking with vendors and other Franchisees
• Trains and coaches Franchisees in effective pricing of products and service by utilizing financial benchmarks and understanding markup vs margin concepts
• Schedules store owners for TUPSS training to ensure understanding of policies, procedures, roles, and responsibilities
• Assists in new center build-outs, center remodels, transfers and renewal upgrades to ensure the contractor completes work according to TUPSS specifications
• Acts as a liaison between The UPS Store, Inc. and UPS, vendors, Area Franchisees and the Franchisee by serving as the primary point of contact to provide answers for concerns and questions

Knowledge and Skills

• Meeting Facilitation: Ability to speak in front of an audience. Applies knowledge of creative facilitation techniques to encourage participation; encourages open communication and achieves consensus when necessary; keeps participants engaged and on topic; identifies team conflicts and is able to provide feedback
• Solves Customer Problems: Identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer issues; identifies root causes to ensure problems do not recur; stays motivated despite difficult circumstances or setbacks
• Franchise Knowledge: Demonstrates a general understanding of franchise organization structures and relationships; understands franchise products and services and how they relate to corporate profitability; understands royalty streams and funds transferal (from Franchise to Area Franchise to The UPS Store); demonstrates a basic understanding of the relationship between UPS and The UPS Store as wholly owned subsidiary
• Experience using Microsoft Excel (e.g., Pivot tables, V-look ups, database creation/maintenance, ETC.) – Preferred

Basic Qualifications:

• Must be currently located in the same geographic location as the job or willing to relocate yourself.
• 5+ years of franchisee experience.
• Bachelor’s Degree preferred (or internationally comparable degree) or be a current UPS employee with three years of UPS experience.

Location: This territory covers parts of Northern Connecticut , Springfield, MA and possibly parts of New Hampshire.

Internal Salary Grade: 20D

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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