Job Description

Summary

Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision and values of the organization. Oversee all stages of product creation including design and technical development, monitoring and evaluating product progress at each stage of the process. Strategically diagnose problems, identify possible solutions and collaborate with impacted groups to drive decisions. Be the continuing subject matter expert on all assigned products.

Duties & Responsibilities

Essential Functions

• Research employing a range of methodologies to generate new product ideas and alignment.
• Collaboration through engagement with UI/UX team to plan, design and architect elements of product roadmap.
• Define acceptance criteria for features and user stories.
• Actively work with engineering team to ensure front end & back-end stories fulfill product design and enablement.
• Actively create, manage and prioritize the product backlog based on changing requirements.
• Manage vendor relationships working on assigned products for satisfactory performance executing on schedule and on budget.
• In-depth knowledge of Scrum and Agile Software Development Methodology.
• Engagement with organization to ensure new product releases / deployments are well documented with training, communication on operational impacts and measurable product performance KPIs.

Additional Functions

• Collaborate with vendors, the product team, and end-users to deliver updates.
• Facilitate and/or attend and participate in sprint ceremonies (Refinement, Sprint Planning, Demos etc.).
• Aggregate demand from different stakeholders to gain a deep understanding of their problems to solution and communicate them effectively
• Provide training and support to internal and external customers as assigned.
• Working knowledge of product development architecture.
• Any additional requirements as assigned by direct manager.

Requirements

Education & Experience

• Bachelor's degree in Product Management, Information Technology, Computer Science, Software, or other related fields is preferred
• 3-5 Years of experience in business analysis and / or product support
• Knowledge of Bankcard industry and its procedures
• Proficiency in Microsoft Office Suite, CRM.

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

Basys is an equal opportunity employer.

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