Service Delivery Manager Job at Aversan, Overland Park, KS

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  • Aversan
  • Overland Park, KS

Job Description

Service Delivery Manager Aversan Inc. () is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to the aerospace, defence, and space industries.

We are currently seeking a qualified Service Delivery Manager . The role will be responsible for managing and maintaining the Audio Visual and TEAMS platform.

Location: Overland Park, KS
Job Type: On-site

Responsibilities
  • Managing and configuring hardware associated with audio visual systems and Microsoft Teams.
  • Providing technical support and troubleshooting for hardware and TEAMS related issues.
  • Monitoring TEAMS environment, performance and usage to identify and resolve issues.
  • Develop and deliver training sessions for end-users.
  • Staying updated with the latest features and updates in Microsoft TEAMS and associated hardware.
  • Providing support for Audio Visual and video conferencing technologies, including Yealink, NEAT and LogiTech components.
  • Investigating and proposing upgrades and improvements to enhance user experience.
  • Collaborating with IT teams to evaluate and implement upgrades to AV platforms.
  • Providing technical support and troubleshooting for other Audio Visual and Digital Signage hardware and software.
  • Testing and troubleshooting issues with network and communication team.
  • Establish and maintain strong working relationships with internal clients throughout the organization.
  • Work with various D & IT teams to ensure a high-quality, end-to-end user experience.
  • Provide oversite for the procurement, delivery, and set-up of Audio Visual and TEAMS equipment for new offices and project sites.
  • Act as point of escalation for IT requests and incidents related to Audio Visual and TEAMS environments.

Basic Qualifications
  • Bachelor's degree Customer service focus, strong communication and organizational skills
  • Experience with Microsoft Office suite of tools, Service Now, SharePoint, PC hardware connectivity and basic IT troubleshooting
  • Must be able to work both independently or with a group
  • Be able to lift up to 50 pounds, sit and stand for extended periods.
  • Familiarity with Service Now a plus
  • ATEM SDI extreme ISO, PTZ optics experience a plus 
  • Must have OSHA 10 hour within 6 months of employment
  • Local travel in the metro area will be required
  • Regional travel within the US may occasionally be required.

Job Tags

Local area,

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