Job Description

DUTIES AND RESPONSIBILITIES:

· Answers, screens, and directs calls on multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate department or employee.

· Clears messages each morning and delivers to appropriate department or employee.

· Meets and greets patients.

· Prepares and forwards outgoing mail and packages.

· Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.

· Maintains supplies, arranges for equipment maintenance, and keeps reception area organized.

· Inputs patient information and demographics into computer system.

· Verify demographics and insurance.

· Scan in all patient documentation including proof of insurance verification.

· Ensure all receipts are signed after collecting payments.

· Ensure all consents are signed.

· Perform end of day cash reconciliation.

· Maintain clean and orderly waiting area and patient bathrooms.

· Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.

· Performs other related duties as assigned by management.

QUALIFICATIONS:

· High school diploma or equivalent.

· Must obtain and maintain BLS certification.

· Excellent verbal and written communication skills.

· Strong interpersonal skills.

· Ability to understand and follow written and verbal instructions

· Commitment to excellence and high standards.

· Strong organizational skills; able to manage priorities and workflow.

· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

· Ability to effectively communicate with people at all levels and from various backgrounds.

· Knowledge of medical terminology helpful

· Professional appearance and demeanor

· Bilingual skills a plus.

COMPETENCIES:

· Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Customer Service--Manages difficult or emotional patient situations; Responds promptly to patient needs; Solicits patient feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

· Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

· Frequently required to walk, sit, and stand.

· Occasionally exposed to bloodborne and airborne pathogens or infectious materials

· Occasionally required to travel for training purposes.

· Required to attend at least 2 community clinic events per year.

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