Job Description

As a part-time Retail Brand Ambassador at Branch, you'll play a key role in supporting our very first retail store in the Jackson Square neighbourhood of San Francisco. This position is perfect for someone who enjoys customer interaction and wants to represent one of the fastest growing furniture brands in the country. 

In this role, you'll help create positive customer experiences and contribute to the store's daily operations. You'll work alongside the management team to understand and promote Branch's vision while assisting in meeting store goals. As a Retail Brand Ambassador, you'll represent Branch during your shifts, embodying our brand values and helping customers find solutions that meet their needs. You'll work collaboratively with other team members in a supportive environment, focusing on providing excellent service and supporting sales efforts while developing your retail skills.

Position Qualifications (You Have):

• Minimum Age: Must be at least 18 years old to align with company standards.
• Experience: A background in retail, hospitality or high-touch client-facing roles, demonstrating expertise in premium customer service, brand representation, and building relationships with discerning clients.
• Product Expertise: Develop and maintain expert-level understanding of our products and processes including our tools and systems. 
• Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence. Minimum 16 hrs required. 
• Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 30 pounds to meet business demands and deliver an elevated customer experience.

Interpersonal Skills (What You’ll Do):

• Customer-Centric: Seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
• Adaptable & Entrepreneurial: Thrives in a dynamic, developing environment, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
• Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
• Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.
• Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
• Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
• Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.

Key Performance Indicators (KPI’s):

• Sales Performance: Drive results by focusing on conversion rates (CRV), Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients.
• Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional lasting relationships and loyalty.
• Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time.

Pay Range: 

• $19-21/Hr
• Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses and incentives. 
• Base pay will vary based on factors such as qualifications, experience, skill level, and competencies.  We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

About Branch

Founded in 2018, Branch is an NYC-based office furniture company that has quickly emerged as a leader in workspace solutions. With a focus on ergonomics, design, and accessibility, Branch makes it easy for people and teams to build a beautiful workspace where everyone can feel and work their best. Branch products are used by hundreds of thousands of remote workers across North America, and have helped teams of all sizes––from small startups to Fortune 500 companies––work on what matters most. 

We’re an ambitious group of problem solvers innovating across software, hardware and logistics, and we’re looking for entrepreneurial teammates who like a challenge.

 

Our Values:

• Authentic: Oscar Wilde said “Be yourself – everyone else is taken.” We're not perfect, and that’s okay. We speak our minds, act with empathy, and are honest and transparent with our team, partners, and customers.
• Decisive: We play with bold ideas, are brave without being reckless, and measure and learn from results. Before we judge a point of view, we understand and articulate the other side as well as our own.
• Tenacious: Our job isn’t done until the job is done. We ask “why” and address the root cause, not the symptom. We're in the arena for ourselves, our team, and our customers. We’re curious and we care.
• Human: We believe building a great business means putting people first. We’re kind to each other and gracious to our partners and stakeholders. We bring positive energy, and always prioritize work that genuinely improves life for our customers.
• Accountable: We go above and beyond to achieve our goals. We’re not above sweeping the floors—we sweat the small stuff, and no task is too big or small. We take ownership if something needs doing, and see things through until we achieve our ambitions.

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