At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.
Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.
The Service Delivery Manager plays a key role in developing and executing customer support strategies, collaborating with our Managed Service partner to address complex issues, and working to identify areas for improvement. This role is responsible for ensuring the success of the Digital Consumer Channels Support Team which includes on- and offshore team members. This role acts as liaison between Raising Cane’s and our Managed Service partner. The Service Delivery Manager is responsible for overseeing this team, managing the relationship, ensuring timely and effective assistance by managing daily operations, resolving escalated issues, implementing strategies to improve customer satisfaction, and monitoring team performance to maintain high service standards.
Your Impact and Responsibilities:
All your information will be kept confidential according to EEO guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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