Job Description

JOB TITLE : Room Attendant

REPORTS TO : Executive Housekeeper, Housekeeping Supervisor or General Manager

JOB SUMMARY : Performs routine duties in the cleaning and servicing of assigned areas and ensures that guests are supplied with the appropriate supplies.

ESSENTIAL FUNCTIONS :

• Makes beds neatly with fresh sheets and pillow cases.
• Picks up pins and paper from floor, removes and empties trash in waste baskets, cleans mirrors and shelves, wipes door frames, window sills, and baseboards and arranges furniture properly, all in compliance with standard hotel procedures.
• Cleans bathrooms, scrubbing basin, bathtub, toilet and tile floor with damp rag and appropriate cleaners. Disinfects surfaces.
• Replenishes supplies, and places clean towels on racks.
• Places proper quantities of pens, stationery, soap, and tissue in the room.
• Reports all rooms vacated and cleaned, rooms occupied and cleaned, and any unusual condition of furniture or rooms needing repair.
• Turns in all lost and found articles immediately.
• Operates a light vacuum sweeper.
• Fills out maintenance work order forms notifying Maintenance and Housekeeping of any maintenance problems.
• Complete all assign tasks on checklist and complete walkthrough with Manager to ensure all tasks were completed on said employee’s checklist before employee clocks out.
• Performs other related and unrelated tasks as assigned by management

JOB SPECIFICATIONS :

• Environmental Conditions
  • 95% Inside: Protection from weather conditions but not necessarily from temperature changes.
  • 5% Outside: No protection from weather conditions during property walks and inspections.
• Essential Skills
  • Knowledge of applicable franchise standards and procedures.
  • Must have ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to Housekeeping supervisory staff.
  • Must have ability to positively and effectively communicate with guests and team members.
  • Must have ability to work within scheduling guidelines.
• Educational/Vocational Preparation
  • High school graduate or equivalent preferred.
  • Ability to follow schedule and ability to perform physical labor.

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