Field Service Engineer II Job at KPI Solutions, Sacramento, CA

bnZ2bzN3RVF0dm9CMTNxeHkySXFsUnhkUmc9PQ==
  • KPI Solutions
  • Sacramento, CA

Job Description

The Field Service Engineer II interacts directly with the customer at its place of business to develop the methods and processes best suited to meet the requirements of integrating Intelligrated products into the customer’s operations. The Customer Service Engineer provides on-site installation, commissioning, troubleshooting, repair, moderate PLC program modifications, perform preventative maintenance, train customer’s personnel, system audits and installation of various retro-fits to material handling equipment. In addition to the basic services provided, the Customer Service Engineer (Level Two) is responsible for planned and emergency service calls varying from mechanical, electrical, system control issues and may assist with equipment installation and subcontractor management.

  • Conducts the following: planned/emergency service calls, various rebuilds on equipment, system audits, and preventive maintenance contracts.
  • Prepares needed tools and reviewing drawings etc. for service calls.
  • Completes the following reports: service, expense, preventive maintenance contract, and system audits.
  • Researches part numbers from service calls and researches information related to service/manual readings prior to and during service calls.
  • Checks retrofits parts orders and rebuild project parts orders.
  • Communicates with customers on system related issues.
  • Prepares for services, reviews SOWs, budgets and manpower.
  • Reviews service reports with the customer.
  • Updates dashboard incident retrieval
  • Conducts system walk-downs or walk-throughs.
  • Assists in training customer maintenance staff.
  • Completes warranty request forms.
  • Directs and/or conducts rebuilds on field equipment.
  • Diagnoses field mechanical and controls programming issues.
  • Works with Engineering and Parts to file parts requests to solve field issues and works with Engineering to solve system projects.
  • Communicates with other CSE's, management and engineering to discuss solutions to problems.
  • Assists Technical Support with mechanical related calls.
  • Upsells customer on upgrades and new products to enhance efficiency.
  • Assists in training other CSEs in the field.
  • May be required to perform other duties as requested, directed or assigned.
  • Up to 90% overnight US & International travel may be necessary.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 While performing the duties of this job, the associate may regularly be required to do manual tasks which include the use of hands to finger and hand controls. Tasks may also require the ability to talk or hear. The associate may frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Other abilities include possessing the capacity to learn, concentrate, think and read. Oftentimes the associate will be communicating and interacting with others while working.

This job description in no way states or implies that these are the only duties to be performed by the associate(s) in this position. Associate(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Requirements

  • In addition to Level One qualifications:
  • Bachelor’s Degree in engineering plus three to five years of field service, system maintenance, mechanical, electrical and controls troubleshooting or equivalent experience in a similar position required showing progressive increase in responsibility.

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Care Concierge Service
  • 401(k) Retirement Plan (Pre-tax & Roth)
  • Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability
  • Voluntary Life & AD&D Insurance
  • Voluntary Accident, Critical Illness & Hospital Indemnity Insurance
  • Pet Insurance
  • Milk Stork Program
  • Wellness Program with gift card redemption and wellness challenges
  • Paid Time Off (Vacation, Sick & 10 Holidays)
  • Training & Development

    KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

Job Tags

Holiday work, Full time, Contract work, Temporary work, For subcontractor, Local area, Night shift,

Similar Jobs

Centrillion Technologies, Inc.

Laboratory Technician Job at Centrillion Technologies, Inc.

 ...At Centrillion , we are at the forefront of multiple cutting-edge fields in genetics and biotechnology, including spatial genomics, ultra long DNA sequencing, rapid on-chip sequencing, viral sequencing, genotyping, and synthetic biology. Our innovative technologies and... 

MileHigh Adjusters Houston Inc

Independent Insurance Claims Adjuster in Aston, Pennsylvania Job at MileHigh Adjusters Houston Inc

IS IT TIME FOR A CAREER CHANGE? INDEPENDENT INSURANCE CLAIMS ADJUSTERS NEEDED NOW! Are you ready to embark on a dynamic and in-demand career as an Independent Insurance Claims Adjuster? This is your chance to join a thriving industry with endless opportunities for ...

ProSciento, Inc.

Research Assistant Job at ProSciento, Inc.

 ...procedures correctly and legibly in the source document. Understands and demonstrates proficiency in appropriately responding to medical emergencies onsite. Performs study procedures as assigned. Observes and records data related to patient safety and study... 

AO Globe Life

Remote Closer Job at AO Globe Life

 ...leadership positions. Why Join Us?#Work from Home: Enjoy the freedom and flexibility of...  ...life with ease. #Help People: Make a meaningful impact by providing...  ...top-level leadership roles. #Flex Schedule: Design your own work schedule to fit your lifestyle and... 

United Parcel Service of America, Inc.

Sleeper Team CDL Truck Driver Job at United Parcel Service of America, Inc.

SHIFT YOUR WORLDSleeper Team Tractor Trailer DriverSHIFT YOUR TEAMWho exactly are UPS Sleeper Team Tractor Trailer Drivers?First and foremost, they're part of one strong national team and are a key part of our operations. Teaming with another UPSer, they alternate...