Job Description
About Client:
The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch.
It delivers experience-enhancing solutions that power today’s digital workplace, Connect people, technology, and the edge with a seamless experience and Delivering everything you need for real-time collaboration, connection, and support.
Rate Range: $20-$22/Hr Job Description:
- The person requested will be supporting VIPs and ends users at our client First Student Cincinnati HQ location.
- The role is an Onsite-Support Technician that possesses Computer Hardware, Microsoft Application, Software and Network troubleshooting skills as a standard Field Support Tech but specifically focused on addressing onsite VIP and end user staff issues and needs.
Responsibilities:
- Assist VIP Support person in verifying all Conference Room IT equipment is properly functioning and ready
- Consistently communicate and plan with local management team.
- Synchronize Schedules and work plans
- Physically visit key stake holders at minimum once per day
- Address all support tickets within SLA’s (Service Now)
- Remotely support users that are working from home, while travelling, and while onsite
- Consistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely manner
- Proactively preparing equipment (laptops, phones, order forms)
- Follow up on incorrectly filed or missing paperwork/forms with local management staff
- Assist with IT support on conference room meetings (as needed)
- Assist users on using their computers, training on how to use features in Office/M365 applications.
Preferred qualities:
- A+ certified (or capable of attaining A+ certification within 90 days from hire)
- Desktop or Laptop hardware repair familiarity (capable of attaining certification within 120 days from hire)
- Familiarity of ticketing systems and SLA metrics, preferred experience with Service-Now.
- Able to lift 50 lbs.
- Experience with Imaging computers using provided tools
- Experience with Windows 10 in an Active Directory domain environment.
- Understanding of User accounts and Computer accounts in Active Directory
- Experience with Microsoft Office applications, multiple generations of Outlook and O365 online use on both Windows computers and mobile devices
- Understanding of TCP/IP basics, and how DHCP and DNS function with Windows computers
- Experience with Printer Driver installation and configuration, for both personal printers, and large Multi-Function Copiers systems from Sharp and Canon.
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .
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Job Tags
Work at office, Local area, Remote work, Work from home,