Job Description

Account Manager – San Francisco International Airport (SFO)
Location: Onsite – San Francisco International Airport (SFO)
Employment Type: Full-time, Exempt
Salary Range: $80,000 – $90,000 (based on qualifications)
Schedule: Flexible shift work, including mornings, split shifts, and occasional weekends.

Do you have 5+ years of experience leading above-the-wing airport operations in a supervisory role? Are you a proactive leader who thrives in fast-paced, customer-focused environments like aviation, hospitality, or logistics?

Are you someone who takes initiative, communicates clearly, and leads by example—motivating teams while staying hands-on in the operation? If so, our client in the airline services industry is looking for you!

As an Account Manager, you will be the driving force behind daily airline operations, ensuring a seamless, efficient, and well-structured system for passenger and baggage handling. You will lead by example, making critical operational decisions while fostering a high-performing, motivated team.

What You’ll Do:

Lead & Develop a High-Performing Team – Hire, onboard, train, and mentor a team of aviation professionals to deliver high-quality service in a collaborative, positive work environment.

Ensure Operational Excellence – Oversee daily workflows, troubleshoot operational issues, and make decisions that ensure safety, efficiency, and exceptional passenger experiences.

Drive Employee Engagement & Performance – Conduct coaching and performance reviews, develop training opportunities, and support your team’s growth and retention.

Maintain Scheduling & Compliance – Manage staff scheduling, attendance, and compliance with airport regulations and internal protocols.

Optimize Business & Financial Performance – Monitor budgets, labor costs, billing, and service quality to ensure optimal performance and profitability.

Build Strong Client Relationships – Serve as the point of contact for airline partners, lead monthly performance reviews, and identify improvement opportunities.

Ensure Safety & Compliance – Oversee required trainings and maintain a high standard of safety and regulatory adherence.

What You Bring:

5+ years of experience in above-the-wing airline operations in a supervisory role, ideally with exposure to broader management responsibilities. Experience with legacy international carriers or ground handling companies is strongly preferred.

Proven leadership skills – You inspire, coach, and retain high-performing teams.

Fluent in English and Mandarin; additional languages are a plus.

Organizational and tech skills – Especially with Excel and Microsoft Office Suite.

Problem-solving mindset – Calm under pressure and decisive when it matters most.

Flexibility & dedication – Willing to work rotating shifts, including weekends and holidays in a 24/7 airport environment.

Commitment to safety and standards – You take compliance and quality seriously.

Proven experience managing KPIs, driving operational performance, delivering high-quality customer service, and maintaining strong client relationships.

Why Join Us?

Exciting Leadership Opportunity – Lead key airline accounts at one of the world’s busiest airports.

Supportive Team Culture – Join a respectful, collaborative team that values growth and teamwork.

Career Growth & Development – We promote from within and support ongoing training.

Full Benefits Package – Medical, dental, vision, 401(k) with company match, and more.

Paid Time Off & Holidays – Because work-life balance matters.

Professional Development – Opportunities to sharpen your leadership and operational skills.

Make an Impact – Be a part of a team that ensures operational excellence and a seamless travel experience.

Ready to Elevate Your Career?

Apply today and take the next step in leading exceptional airline operations at SFO!

Before You Start—A Quick Tip!

To make filling out the application faster and easier, upload your resume first! Many of the form fields will autofill based on your resume details, saving you time. But don’t forget—always double-check everything to ensure nothing important is missing or incorrect.

Job Tags

Holiday work, Full time, Flexible hours, Shift work, Rotating shift, Day shift,

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